Callstats

Moving your contact center to a cloud provider doesn't mean you have to lose visibility into call quality. Our WebRTC monitoring and analytics platform measures call quality in real-time and helps isolate problems. Designed for enterprise deployments, it enables you to improve agent productivity and ensure customers receive the best experience: 1) Real-time trouble notifications help reduce downtime. 2) AI-driven diagnostics isolate problems and save man-hours of troubleshooting. 3) eMOS scores measure agent/customer experiences so you can optimize them