At Lumoa, we help large and growth companies in translating their customer feedback into decisions. We analyse any type of feedback in 60+ languages and bring the most impactful insights into a beautiful dashboard that can easily be shared across the whole company.
We believe that there is no point in measuring CX nor in analysing it unless there are informed decisions being made based on the results. Therefore Lumoa software shifts the focus from surveys, metrics and unnecessary complexity to the insights that matter for decision making. We use AI, machine learning and NLP to get the results, but what really differentiates us from the other vendors is that we have experienced the customer data related decision making struggles in large enterprises first hand. As our wonderful and happy customers can attest, we can help, because we know what is relevant (and what is not).